Logistics
Shipping & returns
Shipping
Orders are fulfilled from our UK partner. Most enquiries ship within 1–3 business days of order confirmation, using tracked courier services suitable for laboratory delivery.
Packaging
Material is dispatched in tamper-evident, temperature-considered packaging. Each shipment carries batch identification and documentation references.
Returns
Due to the nature of the products supplied, returns are not accepted once an order has been dispatched. This is to ensure product integrity, safety and quality control.
Issues with your order
If there is an issue with your order, such as an incorrect item, missing item or damaged parcel, please contact Prism Peptides as soon as possible so we can review and resolve the matter.